1: It varies with the obstacle and terrain.

Q. What if the GNSS receiver cannot get fixed?

A. There is a document attached below, which will explain how to fix your receiver: 

CLICK HERE

Q. Does the ASTRA GNSS receiver support NMEA messages?

A. Yes, the ASTRA GNSS receiver supports NMEA messages: 

Q. How to check your GNSS board firmware information?

A. To check your GNSS board and GNSS board firmware version, do one of the following:

1. Web

Please connect to the receiver’s Wi-Fi and log on to 192.168.10.1/realtime/, in gps.xml you will find the information on the GNSS board of your GNSS receiver, including the model and firmware version of the GNSS board. 

In devinfo.txt, you can find the configurations of your GNSS receiver including the GNSS board model, Bluetooth version, and antenna type. 

2. SurPad

After you have connected the GNSS receiver with SurPad, in Device > Communication > Debug, input the command “GET,GPS.INFO.MODEL” and click it. Send to check the GNSS board model of your GNSS receiver; input the command “GET,GPS.INFO.FIRMWARE VER” and click Send to check the GNSS board firmware version. 

Q. When do I need to transfer the SurPad activation code?

A.In the following conditions, you need to transfer the activation code: 

• When the user restores the factory setting on the controller, reinstalls software, and finds the activation ID is changed; 
• The ID changes due to the software update;
• The user lost the controller and wants to transfer the code to the new controller. 

Q. How to transfer the SurPad activation code?

A. To transfer the activation code, do one of the following:

• Transfer activation code by user: 

Please prepare the original controller (which is permanently activated) and the new controller (which the code will be transferred into). Both controllers should be connected to the network. By clicking “Transfer activation code” on the original controller, a transfer code will be displayed. Then click “transfer activation code” on the new controller and an input box will be displayed. Input the transfer code on the new controller and click OK. Wait for some seconds, the permanent code will be transferred to the new controller automatically. The original controller will lose permanent activation. After the code transfer operation, it is suggested to click “Online activation” on both controllers to make refresh and confirm the code is successfully transferred.

• Both controllers should be kept online at the same time during the operation
• We don’t suggest transferring code frequently
• We suggest user to transfer the code before restoring the controller factory settings. Then transfer back after reinstalling the software
• If the transfer code is not displayed on the original controller, it means the code is not transferable. Please contact the RinoNav team for help.

• Transfer activation code by the RinoNav team 

If the user lost the controller, forgets to transfer the code before restoring the controller, or the activation ID is changed due to a software update, the RinoNav team can transfer the code for the user. The user should provide the RinoNav team with the original activation code/ID (Provide the original activation code if the user activates the software by manual code activation method; provide the original ID if the user activates software by online activation method). Users should make a note of the activation code or ID, they are the only proof for the RinoNav team to transfer the code. After the RinoNav team’s confirmation, we will tack back the original permanent activation and give a new activation code to the user.

Q. How to permanently activate the SurPad license?

A. In order to permanently activate the SurPad license, proceed with one of the following:

• Manual code activation

The controller must connect to the network. You will get a SurPad license from the salesman and click “Manual code activation” to input the code. Each code is only valid for one controller and cannot be used twice. The expiration date will show “2999-1-1” if it is permanently activated.

• Online activation 

The controller must connect to the network. The user sends the activation ID to the RinoNav salesman. We will write the permanent information in our database after confirmation. Users just need to click “Online activation” to get permanent activation. The expiration date will show “2999-1-1” if it is permanently activated.

THEIA Datasheet (PDF)